Return Eligibility

Due to the perishable nature of food items, we have a limited return policy. Items can be returned within 24 hours of delivery if they are damaged, spoiled, or not as described.

Non-Returnable Items

The following items cannot be returned:

Fresh produce that has been opened or consumed
Frozen items that have thawed
Items on clearance or special sale
Gift cards or vouchers

Refund Process

To initiate a return, please contact our customer service within 24 hours of delivery. Provide your order number and photos of the damaged or incorrect items. Once your return is approved, we will process your refund within 5-7 business days.

Refund Method

Refunds will be issued to the original payment method. For cash on delivery orders, refunds will be processed as store credit or bank transfer based on your preference.

Damaged Items

If you receive damaged items, please take photos and contact us immediately. We will arrange for a replacement or full refund at no additional cost.

Contact Us

For any questions about returns or refunds, please contact us at support@freshmart.com or call us at +91 1234567890